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Employment Skills for Success- Robert Laumann
General
Course Description
Course Goals and Objectives:
Unit 1: Work Habits
1. Importance of positive Attiude in Work and school
2. Be There
3. Keeping Your focus
4. Doing Your Best
5. Accepting Guidance and Direction
6. Being Flexible
7. Staying Calm
8. Looking After Yourslf
9. Honesty
10. Positive Attitudes at Work
Unit 2: Work Skills
1. Service = Success
2. Service Essentials
3. Handling Difficult Situations
4. Effective Communication
5. Dealing with Customers
6. Professionalism
7. Satisfying the Customer's Needs
8. Key Points for Good Service
Unit 3: Safety
1. Avoid Workplace Hazards
2. Preventing Back Injury
3. Electrical Safety
4. Give Safety a Hand
5. Hand Washing procedures
6. Kitchen Safety
7. Emergency Procedures
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