Topic outline
Course Description
Employment Skills for Success is targeted to transition-age students with multiple disabilities who are involved in a variety of vocational experiences at Edgewood Education Center. Students will learn work habits, work skills, and safely on the job through real life experiences and instruction.
Course Goals and Objectives:
Students will be able to describe and demonstrate effective work habits, work skills, and safety on the job.
1. Importance of positive Attiude in Work and school
- The importance of a positive attitude in getting hired, enjoying work, and being successful,
- The meaning of job success- doing your job well, being part of a team, and enjoying your work ,
- Thinking positively- everyone controls their own attitudes and behavior. Avoid negatives, look for positive options in work situations.
2. Be There
- The consequences of being late, missing work, or calling in sick as an excuse
- Keeping your employer informed at all times
- Meeting and exceeding your employers expectations
3. Keeping Your focus
- Keeping your mind on the job
- Avoiding non-work talk or dealing with personal business at work
- Focusing on safely and efficiency at work
4. Doing Your Best
- Showing initiative in work situations
- Always trying to improve knowledge and skills
- Setting reasonable goals and working to meet them
5. Accepting Guidance and Direction
- Following procedures and standard practices
- Asking for help, directions, or instructions
- Accepting advice and criticism
6. Being Flexible
- Being willing to do ''extra''
- Being ready to step up and help when needed
- Knowing how to balance your own and other's needs
7. Staying Calm
- Controlling your emotions
- Making constructive suggestions
- Learning, practicing, and using good communication
8. Looking After Yourslf
- Being ready for work- sleep and exercise
- Avoiding abuse of alcohol and drugs
- Managing and reducing stress
9. Honesty
- Respecting employer's time and property
- Importance of completing work tasks
- Being honest with yourself and others
10. Positive Attitudes at Work
- Positive attitudes are noticed by others
- Positive attitudes lead to more interesting work and better jobs
- Positive attitudes create enjoyment and success
1. Service = Success
- Providing good service is an important skill For success
- Good service applies to customers, co- workers, and all other people at work
- Providing good service ensures success and enjoyment at work
2. Service Essentials
- Doing more than expected
- Being prepared to put in extra effort
- Treating others you would like to be treated
3. Handling Difficult Situations
- Being Flexible and imaginative in solving problems
- Being helpful and courteous no matter how difficult
- Always doing what is best For the coustomer
4. Effective Communication
- Thinking your ideas through before talking or acting
- Speaking clearly and sincerely
- Listening carefully before explaining your point of view
5. Dealing with Customers
- Treating customers with respect, making eye contact, and dealing directly with concerns
- Communicating information clearly, using Language in terms customers can understand
- Always look For direct explanations
6. Professionalism
- Always being on your best behavior
- Always improving knowledge, skills, and work Performance
- Treating every customer with understanding and respect
7. Satisfying the Customer's Needs
- Paying attention to the customer and understanding their needs
- Dealing with customers concerns and complaints
- Learning to listen, observe, ask questions, and make suggestions
8. Key Points for Good Service
- Always think about how to give the ''best'' service
- Great service reflects on you, your co-workers, and your employer
- Do more than is expected, communicate clearly, and always be professional